Cost of Quality and Your Bottom Line: Improve the cost of quality to maximize business, brand, and revenue. 

Watch this on-demand webinar to learn how quality management experts Caitlyn Zecha, IT Manager, Quality Management Systems at Corning, and Paul Smith, Group Quality & Regulatory Affairs Director at Owen Mumford took actionable steps to mitigate costs associated with scrap, rework, warranty, or customer complaints.   

This interactive session is moderated by Jamie Fernandes, Chief Product Officer, at ETQ, and covers: 

  • How each organization identified the need to realize the value of quality.  
  • Their journey when choosing and implementing a quality management system.  
  • The savings and benefits received from a flexible and scalable quality management system, achieving the value of quality. 

Speakers: Jamie Fernandes, chief product officer, ETQ
As part of the ETQ executive team, Jamie is responsible for ETQ’s corporate strategy and long-term product direction. For more than 20 years, he has been instrumental in bringing new products and services to market, and creating new business and revenue streams for companies such as Mimecast, Sophos, and Sermo. Jamie earned a BA from Brandeis University and holds two patents.


smith.paulPaul Smith, group quality & regulatory affairs director, Owen Mumford
Paul is a member of the executive management team and is responsible for Owen-Mumford’s global quality management system, including defining and implementing global strategies to create a culture that maximizes quality team performance and assures compliance to global quality and regulatory standards. 


zecha.caitlynCaitlyn Zecha, IT Manager, Quality Management Systems, Corning 
Caitlyn leads the DevOps team that supports all corporate-wide ETQ implementations and focuses on driving quality in manufacturing via knowledge share, reusable solutions and Manufacturing 4.0 capabilities. 

COPQ Customer Panel iStock-1454448091 (1)