How Lixil turned quality into more than the ‘American Standard’ 

While the 2024 numbers are still being crunched for warranty claims, 2023 saw a staggering $26.598 billion* in product warranty claims for U.S. manufacturers.  

But what was the cost to a company’s reputation? Incalculable.  

Avoid the costs and boost your brand by minimizing poor quality costs with an electronic quality management system (eQMS).   

Learn how ETQ customers utilize their eQMS to reduce warranty and field failure costs by 5%, scrap costs by 3%, inventory carrying costs by .75% and the time spent managing nonconformances by 20%.  

Wade McNabb, Vice President of Quality, International from Lixil and Jennifer Bianchini, Senior Product Marketing Manager at ETQ, will share the steps Lixil took to reduce costs associated with warranties. Taking place on February 18, 2025, at 2:00 pm ET for an engaging 30-minute webinar tailored toward quality champions, who are seeking to position the impact of quality across the organization.  

Key takeaways include: 

• How Lixil changed the conversation around quality to identify poor quality, resulting in warranty claims and the impact across their organization.  

• The quality journey Lixil had with when they chose and implemented an eQMS to automate the reduction of warranty costs.  

• Insights that will enable you track quality events from start to close, accelerating savings. 

* Per Warranty Weekly, Twenty-first Annual Product Warranty Report.