The average person may not think about why quality matters as they go about their daily lives, but the simple truth is that the concept of quality is with us every single minute of the day. And while we might not realize that quality is connected to our personal well-being, a bad experience is just as likely to resonate as one that engenders delight.
As a result, quality has become a regular source of debate, especially in terms of what the customer expects from a brand or supplier.
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William Edwards Deming may not have the same celebrity status as LeBron, Springsteen, or a Kardashian, but his influence and ideas are likely to be a regular topic of conversation in Fort Worth from May 19 through May 22.
Over the next few days, more than 2,500 people will be traveling to Texas for ASQ’s 2019 World Conference on Quality and Improvement (WCQI). The conference – deemed to be the jewel in the ASQ event crown, is expected to provide attendees, speakers and exhibitors alike with all the latest tools and information that they need to continue on their own quality journeys.
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