An important shift is happening. Organizations now treat quality as a strategic initiative. Survey data shows 66% of organizations categorize quality as a strategic growth investment. Treating quality as a strategic business initiative is paying off as organizations see an average return of 23% on their investments.
ETQ engaged leading research firm, Salloway Associates, to survey 300 C-level executives, quality and IT managers to learn key trends and common challenges with their quality initiatives.
Also included - results of an additional survey concerning the business and quality process impacts of COViD-19.