Quality Management Isn't as Difficult as You May think
“Quality begins on the inside, and then works its way out,” said author Bob Moawad, and I agree. For an organization to achieve quality it must be reached internally before it can be seen externally.
Achieving quality is not usually thought of as a simple task. With the Quality Management System (QMS), however, the ability to achieve quality is not as difficult as you’d think. The QMS automates common tasks, streamlining these processes to increase flexibility, visibility and collaboration so you can conduct your business processes faster and with less risk of human error.
With the QMS, you can expect:
Highly Trained Employees: Since quality starts within, the best way to achieve it is through automated employee training. As employees are the lifeline of any organization, it is crucial for them to be properly trained and knowledgeable on their daily routines. The training system works with document control to link all necessary documents to training requirements. This means that administrators can manage and track all training events within the organization online through automatic testing with configurable pass/fail scores.
Simplified Reporting: In any industry there is an abundance of data entering the system daily that needs direction and routing—so much so, that it can become difficult to understand manually. With the ability to organize it and make sense of this data through the QMS, you will have increase visibility into all documentation. Having a reporting tool helps filter data into its respective views or reports. Once it is separated, the data can be filtered into specifics such as risk level, views or location, allowing you to see the data as a whole.
Corrective Action Linked to Risk: Once the data is organized using reporting, users are able to schedule real time alerts on such events that pose a risk to the organization. If there is any data that threatens the operation, a corrective action notification will immediately be sent to necessary employees. Corrective Action links to Risk Assessment to filter the critical events from the noncritical so you get visibility into those critical events that require a corrective action, meaning these events are not lost among less critical events that don’t require a corrective action.
Scalability to Grow with your Business: A quality business will experience growth, whether through the addition of employees or multiple locations. A scalable QMS means your organization will never outgrow your software system. Modular QMSs in particular are highly expandable as each piece of software and module can be expanded as much as necessary to accommodate more users and locations, regardless of location.
Audits to Keep Everything Up to Par: Audits are valuable to any organization when looking to achieve compliance and quality and companies should audit themselves throughout the year to ensure that everything is running properly. The QMS's Audit Management module is able to set up and plan for multiple audits throughout the course of a year, along with profiles and integrated checklists for each. This is beneficial because it automates the process and simplifies the process of keeping routine audits under control.
User Adaptability: User adaptability plays a large part in the overall success of an organization. Starting at the core, this is where users become connected with their system. Through flexibility of the QMS, users can essentially brand the system to match their internal look and feel. This means configuring keywords, logins and pages to their liking—even changing the design of the software to make it their own. This is important becomes once a user becomes more comfortable with their system, the better they will become at using it.
The QMS helps to streamline all of your business processes to ensure quality and compliance. The result is enhanced security, visibility and flexibility which each play their part to increase overall quality within your organization…all while simplifying the process for you.