Beyond the Surface: Visible and Hidden Costs of Quality

In manufacturing, the cost of quality extends beyond what meets the eye. While visible costs, like defects or warranty claims, are easily identifiable, there’s a submerged realm of hidden costs that often go unnoticed. These covert costs, ranging from reduced customer loyalty to damage to brand reputation, can stealthily erode an organization’s value.
Understanding these visible and hidden costs is vital for any business looking to reduce the cost of poor quality (COPQ).
Download this guide to learn:
  • The impact of poor quality management
  • The importance of cultivating a quality culture
  • The benefits of implementing effective quality tools
iceberg copq