Quality Management, Strategy and Leadership Primer for 2020

According to Gartner, disruptive technologies, rapidly-shifting economic conditions and expanding supply bases are challenging traditional approaches to quality management, strategy and leadership.This new Gartner research is particularly relevant in the current crisis and can serve as a template as you plan to adapt. Shifting the focus from production into design and across the extended supply chain has allowed companies to identify and respond to quality errors earlier in the product life cycle, saving time and reducing cost of quality.

In this short, 10 minute read, you will learn additional resources on how to address:

• Culture of quality 
• Customer quality 
• Functional strategy and planning
• Quality management systems 
• Quality performance management 
• Supplier quality management 

Gartner Quality Management, Strategy and Leadership Primer for 2020, Quality Research Team, 24 January 2020 .