ETQ Webinar Panel – Why QMS Flexibility is Essential in Today’s Dynamic Environment

For organizations that need to adapt to changing business needs, flexibility is a key component of their QMS or Quality Management System. A flexible QMS can meet you where you are in your quality journey today and adapt to your changing business needs and processes without expensive programming. Quality leaders recognize that the needs and processes required in the future will not the same as you support today.

Join a panel of quality leaders including Joel Wolf, Staff Solutions Architect, General Motors and Steven Bergeron, Director of Quality, Cree alongside Glen Fraser, Senior Director, Product Management, ETQ as they share their quality journeys. Hear them explain how QMS flexibility has enabled their organizations to enhance their quality processes and helped their organizations adapt to changing business needs.

In this webinar, you'll learn:

  • What a truly flexible QMS is and why it is important
  • Real world examples of why and how a flexible QMS can adapt quality processes and power business agility
  • How flexibility sped deployment and increased adoption and usage
  • How their QMS helps them adapt and respond to the pandemic


JWJoel Wolf, Staff Solutions Architect, General Motors has nearly 25 years of experience with compliance and risk management systems at a multitude of General Motors operations, both domestically and internationally. For the past 10 years, he has been the architect behind General Motors' global Reliance deployment, increasingly focused on converting data into actionable information and predictive risk modeling.

sbSteven Bergeron, Director of Quality for US Manufacturing/Materials and QMS Infrastructure, Cree, Inc and President of QLR Focus LLC consulting firm has previously served as Vice President for Quality and Reliability Assurance for other semiconductor, electronics and high-tech filtration firms including Pall Corporation, STEC, Conexant and Semtech. In these roles his responsibilities included selection and deployment of enterprise-wide quality management systems to support company and customer specific requirements compliant to various international standards including: IATF 16949:2019, AS 9100D, ISO 9001:2015 and VDA 6.3. Steve served multi-years on the Malcolm Baldrige Board of Examiners, is a Six Sigma Black Belt, certified Lean Facilitator and a Certified Quality Manager.

glen2019-1Glen Fraser, Senior Director Product Management, ETQ has worked in software technology for over 30 years and with ETQ for 20 of those years. A Programmer Analyst by training, he helps organizations achieve operational excellence by understanding and deploying the power of ETQ Reliance into the IT landscape. Glen resides in Nova Scotia, Canada.

Flexibility Panel