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Quality Creates...Perspective

ETQ's 2019 User Conference Is Focused On The Future Of Quality

David Bolton
by David Bolton on Wed, Aug 21, 2019


Quality Management Software

ETQ's fall conference is coming up fast, time to start thinking about the future of quality.

With less than 55 days to go until we throw open the doors at our annual user conference in Texas, there is a palpable sense of excitement permeating through every nook and cranny at ETQ HQ. And the weeks of meticulous planning are paying off, as we continue to put the finishing touches onto what is always one of the highlights of the ETQ calendar.

The 2019 ETQ Product Strategy and Training Conference will offer sessions and speakers that will appeal to a diverse cross-section of quality professionals, and we believe that attendees will leave Dallas with all the tools that they need to take their quality journey to the next level. The 2019 conference has been designed to showcase both recent and upcoming ETQ solutions, and the theme of this year’s fall event is “Harness the Power of ETQ Reliance."

ETQ has always strived to provide our customers with the best possible solutions to any demonstrated quality pain points, and the annual user conference is the ideal forum to interact with the ETQ community on a micro level. Throw into the mix the chance for our global community to taste authentic Texas BBQ, and the stage is set for a dynamic and interactive environment.

Hanging out with quality professionals

Running over three full days, confirmed ETQ speakers at the fall conference include, senior director and solution architect Glen Fraser, VP of product management Arthur Lee, solutions architect Bhavin Virani, director of sales (Strategic Enterprises U.S. & EMEA) Danna Schum, director of professional services Osama Solieman, service practices manager Abhishek Semwal, life sciences practice manager Alex Alain, lead solutions engineer Tom Barlow, and ETQ Academy director Angie Maze. In addition, CEO Rob Gremley, CTO Morgan Palmer, CMO Nina McIntyre will present a keynote session on Day One that will detail ETQ’s vision and roadmap.

We are also pleased to announce that the event will feature thought leadership from Adam Ryley (global QMS leader, Ingersoll Rand), Senita Rodgers Sims (director of regulatory infrastructure, Fujifilm Medical Systems USA), Kimberlee Laterza-Meek (program manager, Kimberly-Clark), Sherleen Cu (technical solutions architect, Novo Nordisk A/S), Rachel McGill (operations systems senior manager, PolyOne Corporation), and Mike Best (global quality training manager, Entegris Inc.).

“This will be my first ETQ customer conference since I joined the company last year, and I can't wait to speak with customers and partners,” said McIntyre. “In fact, the whole point of this event is to bring our company and customers together to build a dialogue about the future of quality.”

The quality journey starts here …

As we detailed in previous blog posts, the ETQ-hosted fall event is curated around four distinct quality-centric dimensions – Knowledge, Interaction, Networking and Training.

All four of these dimensions will take a deeper dive into why quality matters. Finding out more about the new processes and applications within the Reliance platform is a core element, but the real-world experiences of the ETQ community, the lessons learned and quality insights gained by our “super users,” and the hands-on training will all be front and center during the three-days.

Previous conferences have been built around a mix of peer engagement and practical experience or training. The Dallas event is no different, featuring on-site content and sessions that will allow ETQ’s quality professionals to interact with the end users of our SaaS QMS solution.

Training and networking opportunities are naturally high on the agenda, but attendees will leave Texas with a plethora of quality tools in their utility belts. The conference schedule has been built around the idea of harnessing power, and the speaker sessions will cover topics such as how to use quality as a business differentiator, maximizing on investment in QMS solutions, the impact of quality across the ecosystem and the path to becoming a quality champion.

“This will be my 23rd consecutive event and I can honestly say that I anticipate every one with the same level of excitement and eagerness to update the community on our future product strategy,” said ETQ CTO Morgan Palmer. “Of course, we all attend for the 'business' part of the conference but some of my best memories are the conversations with customers and partners - the people who really make our business better. There are always the receptions, parties and special events to go with the conference. While I can’t promise any craziness, like the time someone rode a unicycle on stage, I can promise plenty of fun in Dallas, this fall.”

Continuous improvement is the goal

Days two and three of the fall conference will be devoted to ETQ Reliance Passport Training, and attendees will get the chance to learn more about the platform from our ETQ Academy facilitators. The sessions will be divided into three designer class levels – Basic, Intermediate and Expert – and will be a chance for people to get hands-on training as opposed to learning online .

Each class level will provide a comprehensive overview of the platform, and the complexity of the courses is molded to the level of personal experience within the ETQ community.

For example, the Basic Designer training will benefit administrators, designers and named callers, with the course covering how to build forms, workflows and views in ETQ Reliance. In addition, attendees will learn how to leverage the Administration Center to develop and modify basic documents and processes.

At the other end of the scale, the Expert Designer course will draw on multiple business cases, require advanced ETQ configuration and scripting skills and will cover the entire spectrum of advanced solution offerings. These will include real-time integrations for just-in-time delivery, advanced scripting to automate compliance and quality assurance and automated problem detection to enable a pro-active approach to problem solving.

"To prepare for success and continuous improvement in Dallas, attendees need to dive into ETQ Academy and complete the pre-requisites," Angie Maze said. "This is the best way to optimize your time at the conference, and will be a valuable experience. So, prepare to roll your sleeves up, get configuring and take the next step of your personal quality journey."

Quality is a state of mind

Even with 23 years of user conferences under our belt, we believe that our annual event is the ideal opportunity to both connect with peers and learn more about why quality matters.

A competitive advantage grows when companies take a differentiated and agile approach to quality management, and the fall conference – which will be superseded by a spring event from 2020 onwards – will provide the answers and business advantage examples that quality creates. ETQ Reliance is a leading business optimization tool, so the opportunity to connect with our customers and take a deep dive into the processes and applications in the flesh (so to speak) is one that we are looking forward to tremendously.

And while there is still no word on whether the unicycle will be making a guest appearance, we are counting down the days until our team of quality professionals hits the Lone Star State.

Registration for the 2019 ETQ Product Strategy and Training Conference is open, and spaces are filling up fast. So don't delay, the time to register for this event is now.

Not Fake News: The fall conference is the first of two great ETQ-hosted events in six months!

The October event is a precursor to the more extensive Customer Conference that we have planned for Spring 2020.

The spring event will include a track for senior quality leaders, our traditional Customer Innovation Award and sessions with external industry speakers and thought leaders. In fact, the Spring 2020 conference will mark the start of our move towards a non-fall conference schedule, so we invite our customers to plan on attending both events.

To find out more details on the 2019 conference, check out the FAQs. And stay tuned for the official announcement of the Spring 2020 location and dates.

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