OnDemand Webinar: The Rise of Quality as a Strategic Initiative: 2020 Survey Results and Analysis

An important shift is happening. Organizations now treat quality as a strategic initiative. Survey data show 66% of organizations are treating quality as a strategic growth investment.

ETQ engaged leading research firm, Salloway Associates, to survey 300 C-level executives, quality and IT managers to learn key trends and common challenges with their quality initiatives. Join industry experts to learn the key findings of this survey, insights and the implications for your organization.

We will also discuss results of an additional survey concerning the business and quality process impacts of COViD-19.

In this webinar, you'll learn:

  • How Quality performs as a business driver: Learn the average ROI, Spending and Cost of Quality of your peers
  • How expenditures on quality will increase over the next 3-5 years and why
  • Why 57% of CXO’s say their organization is “doing great” on quality, but only 41% of quality managers and 31% of IT managers say the same.
  • COVID-19 impact on quality processes and how your peers are addressing them.


nina_mcintyreNina McIntyre, Chief Marketing Officer, is responsible for marketing at ETQ.  She brings over 25 years of operational and executive leadership experience in high-growth businesses, from start-ups to public companies.  Nina holds an MBA from MIT’s Sloan School of Management with a concentration in Operations Management.

1-28-19 Morgan Palmer PictureMorgan Palmer, Chief Technology Officer, has over 20 years of experience delivering software solutions. Morgan joined ETQ to create the company's first software application and is now responsible for Reliance, ETQ's flagship product for quality, environmental and safety management. As ETQ's Chief Technology Officer, Morgan continues to drive the innovation and strategy that make ETQ the leading provider in the markets it serves.

NickMetrakos-1Nick Metrakos, Solutions Consultant, recently joined ETQ as a Solutions Consultant. Prior to joining ETQ, Nick was an ETQ customer for 5 years. From the purchasing process, to implementation, to the rollout of Reliance, he is excited to share best practices across this lifecycle to help organizations improve their quality processes.

michelMichel Moravia, Product Manager of Quality, ETQ, provides over 10 years of experience in the biotech/ medical device industry. His expertise spans from new product introduction, quality control/quality assurance, and technology & manufacturing transfers. Michel holds a Master of Science in Engineering and MBA from Boston University.


OnDemand Webinar: Rise of Quality