Case Study: Intertek's Lean QA Team Uses ETQ Reliance to Centralize and Harmonize Quality Management Processes
With a three-person QA team, Intertek's pharmaceutical and chemical division was looking for a way to centralize its quality management processes. Its previous process — a mix of paper, aging electronic systems, and spreadsheets — was labor-intensive, time-consuming, and highly risky. Multiple individuals were trying to manage processes, and there was no clear way to link processes that belonged together, like a deviation that required corrective action.
In this case study, you will learn:
- How Intertek centralized and harmonized its systems with Reliance
- The importance of enhanced visibility and tracking
- How the Nonconformance Handling module helps Intertek better track and facilitate inquiries and investigations
DOWNLOAD THE CASE STUDY