Case Study: Illumina Fortifies Supplier Relationships with ETQ Reliance

Illumina’s mission — to improve human health by unlocking the power of the genome — focuses on sequencing genetics, developing both genome
sequencing machines and their consumables. But the company’s previous manual quality control processes were inflexible and unscalable.

Illumina implemented the ETQ Reliance®’s supplier, materials, and chemicals (SMC) module, integrating its suppliers into its quality processes. This has streamlined supplier corrective action requests (SCAR), supplier audits,
and supplier investigations and has effectively strengthened supplier relationships.