Connection, Adoption and Expansion: The BSH Home Appliances Approach to Quality Management   

BSH Home Appliances had a quality problem. Thanks to an ad hoc and siloed quality management communication “system” product and part shortage issues were not effectively being communicated to all the interested parties within the entire supply chain system. Because important product information was trapped in emails and disparate, unconnected systems, there was no central place to keep track of appliance holds, which resulted in people within the supply chain system being unaware of product holds.   

To solve their problem, BSH Home Appliances turned to an automated quality management system and remedied their nonconformance issue. Starting with a region-by-region nonconformance reporting application implementation, the company quickly saw positive results and moved to expand its QMS deployment to cover training management and document control in the region. Today, BSH Home Appliances is exploring opportunities for a global implementation of its automated QMS.   

Join Scott Koszalinski, Quality Business Excellence Manager at BSH Home Appliances Corporation, to learn:   

• How an automated quality management system enhanced previously manual and siloed processes and workflows 
• Why a minimally configured approach to quality management is worth exploring  
• How BSH Home Appliances plans to expand its use of ETQ Reliance  
• Best practices and lessons learned