Subscribe to Email Updates

Quality Creates...Perspective

Redefining Scalability in your Quality Management Software

Morgan Palmer
by Morgan Palmer on Fri, May 28, 2010


In an enterprise quality management software, scalability is usually measured in terms of performance: how many active users, how much memory used, how much bandwidth, how many processors and how fast they are. Scalability using these performance metrics is critical and a must have for any enterprise software, but not sufficient. Equally important is scalability of administration.

What many software vendors forget is that horsepower alone is not sufficient to ensure a successful implementation across the enterprise. Even if the software runs well, the administrative challenges associated with different regions, divisions, plants, and product lines quickly contrive to overrun even the best centrally administered project... unless the software includes functionality specifically designed to address these challenges; for example:

- delegating user and security management to local administrators at the appropriate level in the organization
- choosing certain parts of the design (e.g., a form section, a workflow) local administrators can control
- allowing local administrators to manage their own keyword lists, while maintaining master keywords for enterprise-wide reporting
- automatically filtering data and design elements so that local users only see what they need, or are authorized to see
- applying multiple levels of filters (e.g., location and security level) for matrix-based organizational structures

Software vendors may propose customizations to solve these problems, but aside from adding cost and complexity to the implementation, it also creates a maintenance headache in the future when all your custom administration functionality needs to be weaved back into the next upgrade. If there is one part of the software that remains standard, it should be the administration functionality.

Leave a comment

Morgan Palmer
Written by Morgan Palmer
Morgan is the Chief Technical Officer at ETQ, Inc.
Written by Author

Related posts

The Importance of Quality Management in the Medical Device Industry

Quality and Compliance Standards for Med Device Manufacturers are Constantly Evolving - It's Critical to Keep Pace with Quality

Chris Nahil
By Chris Nahil - July 29, 2020
5 Stats on the ROI of Quality as a Strategic Business Initiative

Treating Quality Management as a Strategic Business Initiative Pays Off

The goal of our survey of  300 C-level executives,...

Chris Nahil
By Chris Nahil - July 14, 2020
ETQ Recognized as “Best in Category” in Quality Management Software

ETQ was awarded "Best in Category" for quality management software by FeaturedCustomers in the firm's Spring 2020 market report.

Chris Nahil
By Chris Nahil - May 19, 2020