Ask any expert, and you’ll get varying answers on what makes a quality culture. Definitions often center on a set of shared values, a drive to delight customers or everyone pulling together towards continuous improvement.
But according to research by Forbes and the American Society for Quality (ASQ), there’s a big disconnect between where organizations think they are and reality in terms of quality culture. In fact, while 3 in 4 executives say their organization has a culture of quality, less than half of quality professionals agree.
Today, we’re looking at 7 signs of a strong quality culture, helping you see whether you’re keeping up or at risk of being left behind.Read More