Supply Chain in the Real World

ASQ Panel Discussion Replay:
Supply Chain Quality in the Real World Business Impacts & Challenges

In an era when supply chains are growing longer and more complex, forward-thinking manufacturers are investing time, energy and capital in better managing their supplier risks. This session led by ETQ's CTO Morgan Palmer alongside ETQ customer Sara Hanks of GE Transportation, a Wabtec Company will discuss the challenges and benefits of improving supply chain quality, as well as offer insight and real-world examples from quality champions working to maximize the control and efficiency of their own supply chains today.

This presentation covers:

  • The cost of supplier quality issues
  • Improving timeliness of collaboration with suppliers
  • The impact on NPI
  • Reducing the cost of supplier audits
  • Where supply chain quality fits into your "Quality Journey"


Morgan Palmer, Chief Technology Officer, ETQ
Morgan Palmer has been at the forefront of quality management technology for more than 20 years. As the technical architect for ETQ, Morgan drives innovation across the ETQ product line to build and enhance quality applications that drive clear business value. 

Sara Hanks, Senior Manager of Data and Analytics, GE Transportation, a Wabtec Company
Sara Hanks has nearly 20 years at GE Transportation, now a Wabtec Company, in numerous roles including engineering, manufacturing, quality, and IT program management. She has led the digital transformation of quality processes since 2011, leveraging ETQ’s product. Today, her team is responsible for solving problems that require Data Science and Analytics, in addition to application product ownership. Sara holds a bachelor’s degree in Mechanical Engineering from the University at Buffalo.
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